Responsible Gaming at tibaji

Our Commitment to You

Responsible gaming is not a checkbox — it is central to how tibaji operates.

At tibaji, we believe that gambling should always be a source of entertainment — never a source of financial hardship or personal distress. That belief shapes every decision we make about how the platform is designed, how promotions are structured, and what tools we put in your hands as a player.

Bangladesh has a fast-growing online gaming community, and tibaji is proud to serve that community with integrity. We recognise that for a small proportion of players, gambling can shift from a recreational activity to a compulsive one. Our responsible gaming programme exists specifically to catch that shift early and give players every resource they need to regain control — or to step back entirely.

All responsible gaming tools described on this page are available free of charge and can be activated immediately through your tibaji account settings or by contacting the support team at any time of day or night.

🔧 Responsible Gaming Tools

Six tools available to every tibaji player — activate them anytime from your account settings.

How to Activate These Tools

Three simple ways to put responsible gaming controls in place on your tibaji account.

• 1
  Account Settings — Log in to your tibaji account and navigate to the "Responsible Gaming" section within your profile settings. All six tools listed above can be configured directly from this menu within seconds.
• 2
  Live Chat Support — Open the tibaji live chat at any time of day or night and ask the support agent to apply a limit, time-out, or self-exclusion on your behalf. The agent will verify your identity and activate the measure immediately.
• 3
  Email Request — Send an email to [email protected] with the subject line "Responsible Gaming Request" and clearly state the tool and duration you require. The tibaji team will confirm activation within 24 hours of receiving your request.

Recognising a Gambling Problem

Honest self-reflection is the first step. Review these warning signs.

Problem gambling rarely appears suddenly. It typically develops gradually, and many players do not realise they have a problem until it has already had a significant impact on their finances, relationships, or mental health. Recognising the early warning signs gives you the best chance of addressing the issue before it escalates.

• Spending more money or time gambling than you originally intended, on a regular basis.
• Chasing losses — continuing to gamble in order to recover money already lost, rather than stopping and accepting the loss.
• Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
• Thinking about gambling frequently throughout the day, even when you are not playing.
• Borrowing money, selling possessions, or using bill money to fund gambling activity.
• Lying to family members, friends, or colleagues about the extent of your gambling.
• Gambling to escape stress, anxiety, depression, loneliness, or other negative emotions rather than for entertainment.
• Neglecting work, education, family responsibilities, or personal health because of time or money spent gambling.
• Failed attempts to cut back or stop gambling, despite genuinely wanting to do so.

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use the self-exclusion or time-out tools available on the tibaji platform, and to seek professional support. You do not need to be in a crisis to ask for help — the earlier you reach out, the easier recovery tends to be.

🧠 Quick Self-Assessment

Ask yourself these questions honestly. If you answer "yes" to two or more, consider speaking to a professional.

👶 Protection of Minors

tibaji enforces a strict 21+ age policy across all services. Players must be at least 21 years old to register an account, make deposits, or participate in any betting or gaming activity on the platform. This is a firm requirement, not a guideline.

During the KYC verification process, tibaji requests identity documents from all players to confirm age and identity before withdrawal privileges are granted. Accounts found to belong to players under 21 will be immediately suspended, all funds will be returned to the originating payment method (bKash, Nagad, Rocket, or Upay as applicable), and the account will be permanently closed.

If you share a device with younger family members, we recommend the following practical steps to prevent underage access to gambling sites:

• Never save your tibaji login credentials in a shared browser. Always log out after each session.
• Use device-level parental control software to restrict access to gambling websites for any user profile associated with a minor.
• Do not leave your tibaji account open and unattended on a shared device.
• Talk openly with young people in your household about the risks of gambling and the 21+ legal requirement.

📞 Getting Help & Support

You do not have to deal with a gambling problem alone. Help is available.

tibaji's customer support team is available around the clock and is trained to handle responsible gaming requests with sensitivity and confidentiality. Whether you want to activate a self-exclusion, discuss deposit limits, or simply talk through concerns about your play patterns, the team is ready to assist at any time.

When contacting tibaji's support team about a responsible gaming matter, use the subject line "Responsible Gaming Request" and include your registered username. The team will acknowledge your message within a few hours and action your request as a priority.

Playing Responsibly — A Simple Guide

Most tibaji players enjoy the platform entirely without problems. The following principles are shared not because we expect every player to struggle, but because keeping them in mind helps maintain gambling as the entertainment it is meant to be.

• Set a budget before you start — decide how much you are comfortable spending before you open the app, and treat that amount like the cost of any other entertainment activity (a cinema ticket, a meal out). Once it is gone, the session is over.
• Never gamble with money you cannot afford to lose — only wager discretionary income. Never use rent, grocery, utility, or school-fee money for gambling.
• Treat winnings as a bonus, not an income stream — gambling is a form of entertainment with a built-in house edge. Sustained profit is not a realistic expectation for recreational players.
• Take regular breaks — step away from the screen at regular intervals. Use tibaji's session time limit tool to enforce this automatically if you find it difficult to stop voluntarily.
• Do not gamble when emotionally stressed — decisions made under stress, frustration, grief, or anxiety are rarely sound ones. If you are going through a difficult time, gambling is unlikely to help and may make things worse.
• Keep gambling in proportion — maintain a healthy balance with other activities in your life: time with family, physical exercise, social events, hobbies, and professional obligations.
• Know that it is fine to stop — there is no obligation to play to the end of any session, tournament, or promotion. It is always acceptable to log out and do something else.