tibaji Frequently Asked Questions

Creating a tibaji account takes less than two minutes. Visit the tibaji website, click the registration button, and fill in your full name, date of birth, mobile number, email address, and a secure password. You must be at least 21 years old to register. Once your details are submitted, a verification code is sent to your mobile number — enter that code to activate your account and start playing.

tibaji requires a valid government-issued photo ID to verify your identity — acceptable documents include your National Identity Card (NID), passport, or driving licence. You will also need to provide proof of address (a recent utility bill or bank statement dated within the last 90 days) and, if you use a mobile wallet, a screenshot confirming ownership of your bKash, Nagad, Rocket, or Upay account. KYC verification is typically completed within 24 hours of document submission.

If your tibaji login is not working, first check that you are entering the correct username and password — passwords are case-sensitive. If you have forgotten your password, use the 'Forgot Password' option on the login page to reset it via your registered email or mobile number. If your account appears to be locked or suspended, contact tibaji support at [email protected] with your registered username for assistance.

No — each player is permitted to hold exactly one tibaji account. Creating multiple accounts (also called duplicate accounts) is a violation of the tibaji Terms and Conditions and may result in all associated accounts being permanently closed and any balances being voided. If you believe a duplicate account exists for your details, contact support immediately so the situation can be resolved.

To close your tibaji account, contact the support team at [email protected] with the subject line 'Account Closure Request' and include your registered username. Before closure, ensure all pending withdrawals are processed and your account balance is at zero or withdrawn. tibaji will confirm the closure within 48 hours. If you are closing your account due to gambling concerns, you may also request self-exclusion, which takes effect immediately.

bKash deposits on tibaji are credited instantly — in the vast majority of cases your account balance updates within 60 seconds of completing the payment on your bKash app. If a deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected]; the team will manually verify and credit the amount promptly.

The minimum deposit on tibaji is ৳200 BDT when using bKash, Nagad, Rocket, or Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum is ৳500 BDT. There is no maximum deposit limit applied by tibaji itself, though your payment provider may have their own daily transaction caps.

To withdraw via Nagad, log in to your tibaji account, navigate to the cashier section, select 'Withdrawal', and choose Nagad as your payment method. Enter the Nagad mobile number registered to your account and the amount you wish to withdraw. Nagad withdrawals are typically processed within 1-4 hours during business hours. Your Nagad number must match the one registered during KYC verification.

The minimum withdrawal amount on tibaji is ৳500 BDT for all payment methods including bKash, Nagad, Rocket, and Upay. For bank transfer withdrawals to Dutch-Bangla Bank or BRAC Bank, the minimum is ৳1,000 BDT. Withdrawals below these thresholds will not be processed, so make sure your balance meets the minimum before submitting a request.

tibaji does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — for example bKash or Nagad — may apply their own standard transaction charges according to their own fee schedule. tibaji recommends checking your mobile wallet's current fee structure before initiating a transaction.

Most tibaji withdrawals via bKash, Nagad, Rocket, or Upay are processed within 1-4 hours of approval. Bank transfers to Dutch-Bangla Bank or BRAC Bank typically take 1-3 business days. All withdrawals require account verification to be complete before they can be processed. Withdrawals submitted on public holidays or outside standard banking hours may take slightly longer.

Yes — tibaji offers a full range of betting markets for BPL (Bangladesh Premier League) cricket matches, including match winner, top batsman, total runs, over/under, and live in-play betting. Odds are updated in real time throughout each match. In addition to BPL, tibaji covers the IPL, T20 World Cup, ICC events, and bilateral series featuring the Bangladesh Tigers.

tibaji's slots library features hundreds of titles from leading providers including Pragmatic Play, NetEnt, and Microgaming. You will find classic 3-reel slots, modern 5-reel video slots with bonus rounds, and high-volatility jackpot games. Popular titles are available to play directly from your mobile browser with no download required. New games are added to the tibaji platform regularly.

Yes — tibaji's live casino games are streamed from professionally managed studios operated by certified providers including Evolution Gaming and Ezugi. These studios use physical cards, roulette wheels, and dice under continuous camera surveillance. Game outcomes are determined in real time by these physical elements, not by a random number generator, which means they cannot be manipulated by the platform.

Yes — the tibaji platform is fully optimised for mobile browsers on both Android and iOS. No app download is required; simply visit tibaji.ws on your phone's browser and the site will load in a responsive mobile layout. All games — including slots, live casino tables, and sports betting — are accessible on mobile with the same full functionality as the desktop version.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a slot or casino game pays back to players over a large number of spins or rounds. For example, a slot with 96% RTP will, on average, return ৳96 for every ৳100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee for any individual session, but choosing higher-RTP games on tibaji gives you a better statistical return over time.

tibaji offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage, maximum bonus amount, and applicable games are detailed on the tibaji promotions page. Welcome bonuses are subject to wagering requirements, which must be met before bonus funds or winnings derived from them can be withdrawn. Players should read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet through your bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before requesting a withdrawal of bonus-derived winnings. On tibaji, different game types may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while live casino games may contribute less.

Yes — all tibaji bonuses carry an expiry period, which begins from the date the bonus is credited to your account. If wagering requirements are not met within the stated expiry window, the bonus and any associated winnings will be removed from your account automatically. The expiry period varies by promotion and is stated in the specific bonus terms. tibaji recommends claiming bonuses only when you have sufficient time to meet the wagering requirements.

Yes — tibaji rewards regular players through a loyalty programme that recognises continued activity on the platform. As you play, you accumulate loyalty points which can be redeemed for bonus credit, free spins, or other rewards. Higher-activity players may be invited to VIP tiers, which come with enhanced benefits including personalised bonuses, faster withdrawals, and a dedicated account manager. Contact tibaji support for details on the current loyalty structure.

tibaji uses 256-bit SSL encryption to protect all data transmitted between your device and the platform, ensuring that your personal information and financial transactions are secure. Player accounts are protected by password hashing and optional two-factor authentication. Payment processing is handled by established providers including bKash and Nagad, which have their own security infrastructure. tibaji does not sell player data to third parties.

The minimum age to register and play on tibaji is 21 years. This requirement applies to all players regardless of location. tibaji verifies player age during the KYC process by requesting a government-issued identity document. Any account found to belong to a player under 21 will be immediately closed, all funds will be returned, and the incident will be logged in line with responsible gaming policy.

To self-exclude from tibaji, contact the support team at [email protected] with the subject line 'Self-Exclusion Request' and state the duration you require — options include 6 months, 1 year, 5 years, or permanent exclusion. Self-exclusion takes effect immediately upon confirmation. During the exclusion period you will not be able to log in, deposit, or receive marketing communications from tibaji. Reactivation requires a formal review and a mandatory cooling-off period.

Yes — tibaji allows players to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account settings. Once a limit is set, it takes effect immediately. If you later wish to increase your limit, a mandatory 7-day review period applies before the higher limit becomes active — this cooling-off rule is in place to protect players from impulsive decisions.

tibaji customer support is available 24 hours a day, 7 days a week. The fastest way to get help is via live chat on the tibaji website. You can also email the team at [email protected] — include your registered username and a clear description of your issue for the quickest resolution. For responsible gaming requests, use the subject line 'Responsible Gaming Request' so the team can prioritise your case.